Help Center
Welcome to the Nafarù Help Center, your comprehensive resource to resolve all your doubts and queries related to our products, services and purchase processes. Our goal is to provide you with the information and support you need to make your shopping experience as smooth and satisfying as possible.
Registration and Purchase
What is the use of registering?
Registering with Nafarù allows users to access multiple benefits, such as receiving product updates, promotions and exclusive offers. In addition, it facilitates the purchase process by saving customer information, such as shipping and billing addresses, to expedite future transactions.
When is the time of payment?
The payment is made at the time of checkout of the order. Once the payment has been successfully processed, the product is manufactured and then shipped to the user.
What are the accepted payment methods?
Nafarù accepts all payment methods that Stripe.com offers. This includes credit and debit cards, as well as some electronic wallets and other online payment methods.
Stripe accepts a wide variety of payment methods in Europe. Some of the most common payment methods include:
- Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club and JCB.
- Digital wallets: Apple Pay and Google Pay.
- Local bank payments: iDEAL (Netherlands), Bancontact (Belgium), Giropay (Germany), Sofort (Germany and Austria), P24 (Poland), EPS (Austria) and FPX (Malaysia).
- Bank transfers: SEPA (Single Euro Payment Area).
- Payments with email account: Klarna (also known as Sofort in some countries).
Is it possible to finance my purchase?
Yes, in Nafarù it is possible to finance your purchase using installment payment options such as Klarna, Clearpay or using a credit card that offers financing.
Klarna and Clearpay allow you to divide the cost of your purchase into monthly installments without interest or commissions, as long as you meet the established payment terms. These services assess your eligibility at the time of purchase and let you know if you qualify for financing. By choosing these options at checkout, you will be provided with detailed information on financing terms and conditions.
Also, some credit cards offer financing or installment payment plans. Check with your financial institution to find out about the financing options available and the specific conditions associated with your credit card.
Remember that financing options may vary depending on your country and market conditions, so it is important to review the information at the time of purchase.
Is it necessary to register to buy in Nafarù?
Yes, it is necessary to register to buy in Nafarù. This ensures a smoother shopping experience and allows customers to access exclusive benefits.
Shipping, Assembly and Delivery
When will I recive my order?
Typically you will receive your order within 3-4 weeks, with 3 weeks being the most common delivery time.
Where will I receive my order?
You will receive your order at the address you provide during the purchase process.
What countries do you ship to?
We currently ship to France, Portugal, Italy, Luxembourg and Switzerland. We are constantly working to expand our coverage to more countries.
How much does shipping and assembly cost?
Shipping and assembly of your Nafarù furniture does not have any additional cost. Both services are completely free.
Do you assemble the same day I receive the order?
Yes, your furniture will be assembled the same day you receive your order, allowing you to unpack and enjoy your furniture immediately.
Who assembles my order?
We have a specialized supplier who is in charge of managing and assembling all our orders.
How is the assembly process?
Most of our furniture is already assembled. However, in the case of walk-in closets, due to their size and proportion, they will be installed by a professional to ensure a proper and safe installation.
Products and Personalization
What material is Nafarù furniture made of?
Nafarù furniture is made of high-quality and resistant materials, such as wood, MDF and metal, depending on the design and functionality of each piece of furniture.
What does Nafarù offer?
Nafarù offers a wide range of furniture for the home, including wardrobes, dressers, shelves, tables and chairs, among others. We focus on offering customizable and quality products, adapting to the needs and tastes of our customers.
Is Nafarù furniture safe?
Yes, the safety of our clients is a priority for us. All our furniture is designed and manufactured following strict quality and safety standards, ensuring that it is stable, resistant and durable.
What parts of the furniture are customizable?
The customizable parts of our furniture vary by product. Some customization options include dimensions, colors, finishes, accessories, and internal compartments. See each product on our website for specific customization options.
Can I request something special that is not included in the configurator?
If you want to request a special customization that is not available in our configurator, you can contact our customer service team. We will be happy to study your request and see if we can make your ideas come true.
When will you release new products?
Nafarù is always in constant evolution, working on the development of new products and designs to meet the needs of our customers. We do not have a specific date for the launch of new products, but we recommend you subscribe to our newsletter and follow us on our social networks to be informed of all the news.
After Sales Support and Warranty
Does Nafarù furniture have a guarantee?
Yes, all Nafarù furniture is guaranteed for 24 months from the date of delivery, which covers manufacturing and material defects.
What happens if the furniture is defective from the factory?
If you receive a piece of furniture with factory defects, the 24-month guarantee covers it. Contact our customer service team to report the problem, and we will take care of it, either by repairing the furniture, providing the necessary replacement parts or, in extreme cases, replacing it entirely.
How do you clean and maintain a Nafarù piece of furniture?
To clean and maintain Nafarù furniture in optimal condition, follow these general tips:
- Use a soft, dry or slightly damp cloth to remove dust and surface dirt.
- Avoid using aggressive or abrasive chemicals, as they can damage the finish of the furniture.
- If necessary, use a mild cleaner specially designed for the material of your furniture (wood, metal, etc.).
- Protect wooden surfaces from direct sun exposure and heat sources to prevent premature wear and discoloration.
- Periodically adjust the hinges, supports and screws to ensure the stability and proper functioning of the mechanisms.
For more detailed and specific information on the care and maintenance of your Nafarù furniture, consult the user manual that came with the product or contact our customer service team.
Physical Stores and Samples
Do you have physical stores?
Currently, we do not have physical stores. However, we are in the process of opening stores in various cities in France, such as Paris, Lyon, Marseille, Toulouse and Lille. Stay tuned for our updates for more information!
How can I request some samples of the material?
To request samples of the materials used in our furniture, visit our website and look for the samples section. There you can select the samples that interest you and provide your shipping information. If you have difficulties or cannot find the section, do not hesitate to contact our customer service team, who will be happy to help you.
Can I see Nafarù products at any fair or event?
Yes, sometimes Nafarù participates in design fairs and events related to the furniture and decoration industry. To be aware of these events and know when and where you can see our products, we recommend you follow our social networks and subscribe to our newsletter. In this way, you will receive updated information about the fairs and events in which we will participate.
Order and Account Management
Can an order be modified?
If you need to modify an order, we recommend that you contact our customer service team as soon as possible. Depending on the production status of your order, we might be able to make changes. However, please note that modifying an order may affect delivery times and in some cases changes may not be possible.
Where I can check the status of my order?
To check the status of your order, log in to your Nafarù account on our website. Once inside, go to the "My Orders" section, where you can see the current status of all your orders, including estimated delivery dates and shipping details. If you have any questions or concerns about the status of your order, feel free to contact our customer service team for more information.
How can I cancel an order?
To cancel an order, you must contact our customer service team, who will guide you through the cancellation process.
Can I add or remove products from an existing order?
Yes, you can make changes to your order by contacting our customer service team. They will help you add or remove products from your existing order.
What is the deadline to make changes to my order?
You can make changes to your order by contacting our customer service team. However, keep in mind that, from the moment of payment, approximately in less than 24 hours, the order is sent to production. Therefore, it is important that you make the changes as quickly as possible.
How can I recover my password if I forgot it?
If you forgot your password, go to the login page and press the "Forgot my password" button. Then follow the instructions to recover it.
Is it possible to track my order once it has been shipped?
Yes, you can track your order from the "My orders" section in your user account. There you will find updated information about the status and location of your order.